All questions related to your profile and managing it

• How can I change my password? 412
• I play in several clubs, can I have a single login? 254
• I have a single account across several clubs, how do I choose which club to display? 198
• A family member wants to become a member, can I add them? 148
• How do I book for a family member? 4
• I've lost my password. How can I recover it? 231
• How do I change my profile photo and information? 12
• I have several accounts: how do I merge them into a single login? 13
• How do I change the site language? 16
• How do I set my personal access code? 36
• My data: download, leave the club, delete my account 43
• How do I become a club member online? 9

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 150
• Why are some cells pink on the board? 374
• How can I make a booking 934
• How can I book with a guest? 246
• How can I edit a booking? 194
• How can I delete a booking? 288
• All courts are occupied. Can I join the waiting list? 77
• What payment methods are available to me for a booking? 101
• How to create an open booking 43
• How to join an open match 30
• Where can I find the court access code (door code)? 33
• How do I withdraw from an open match? 16
• How do I view my booking history? 9
• How do I see the weekly schedule? 16
• How do I find and book at another club? 12

How do I register for a camp or a school?

• Sign up for a tennis lesson 103

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 13
• How do I pay for a booking with my wallet? 16
• How do I split the payment with my partner? 10
• How do I use my restaurant vouchers? 34
• How do I view and pay my invoices? 12
• How do I download my certificates? 14
• How do I send money from my wallet to another member? 9

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 20
• How do I join my club's WhatsApp groups? 17
• How do I take part in the Défi-Plugin (challenge tournament)? 23
• Défi-Plugin: I played without creating the match, how do I enter the score? 11

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 39
• How do I turn on dark mode? 13
• How do I install the Plugin.ch mobile app? 31
• How do I choose the notifications I receive on my phone? 19
• Where can I find the messages sent by my club? 22

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 40
• The administration home page 35

• Manage access 64
• Manage membership cards 35
• Manage clubhouse 21
• Manage restaurant credit 16
• Manage email sending 12
• Manage invoicing 27
• Manage member groups 18
• Manage registrations 20
• Manage special days 23
• Manage offers 33
• Manage online payments 17
• Manage billing regions 13
• Manage the club manager 16
• Manage challenge tournaments 16
• Manage RFID validation 51
• Manage general settings 21
• Setting up the accounts (general ledger) 22
• Configure EBICS: connect Plugin.ch to your bank 37
• Gate access log 21
• Manage multiple buildings 23

• Create a new court 24
• Manage court groups 34
• Manage booking periods 35
• Manage court usage 29
• List, edit, or delete a court 19
• Manage sports 21
• Close courts 14

• Create a new season 22
• Edit or delete a season 20
• Open the winter season by copying last season 7
• Link a sport to a season 12

• Manage recurrence authorizations 23
• Manage restrictions 22
• Manage subscription type 41
• Create booking prices: per session or per season 9
• Check rates with the rate grid 21
• Manage non-member and pay-as-you-go deductions 13
• Booking without a subscription: the guest subscription 7

• Create an item 39
• Assign an item to a member 22
• Edit or delete an item 18
• Delete an item assigned to a member 10
• Import linked items from Excel 9

• Display the member list 31
• Create a new member 41
• View a member's detailed information 24
• Display a member's operational data 10
• Manage member subscriptions 13
• Import member data 10
• Print member cards 22
• Print and export the member list 12
• Charge an item to a member or a group 15
• Link a member to a group 25
• Edit and delete a member 19
• Search for a member 13
• Managing duplicates: merging two profiles 39
• Managing units to be deducted: personalised hours and non-members 9
• Manage Swiss Tennis licenses 14
• Topping up a member's wallet 13
• Find and reactivate a removed member 6
• Issue a certificate for a member 13
• Managing families 18
• Handling erasure requests (GDPR) 19

• Add a new sponsor 20
• Invoice sponsors 24
• Re-invoice sponsors 12

• Assign and remove a role 22
• Roles and access: create and edit a role 32

• Gérer son école de tennis : la marche à suivre 14
• Activating the Lessons module 52
• Creating lesson items 29
• Create, edit, and delete a lesson 17
• Manage lesson groups 20
• Manage lesson enrollments 27
• Prerequisite 56
• Invoice and reminder texts 20
• Teachers' schedule 34
• Grouped payments of registrations (basket) 11
• Change the rate of a registration 9
• Copy a lesson for the next season 30
• Changements en cours de saison 21
• Cancel or make up a lesson 17
• Ce que fait le prof 13
• Prix, membres et non-membres 15
• Paiement en ligne et facturation 17
• N° AVS et export Jeunesse et Sport 17
• Questions fréquentes sur les cours 9
• Résoudre les conflits de planning 9
• Proposer des créneaux de préférence 16
• Placer les élèves automatiquement 14
• Envoyer son planning à un professeur 13
• Préparer le planning de la semaine 6
• Reprendre les groupes de la saison passée 9

• Complete management of equipment rental 34

• Find old invoice groups (archives) 22
• Invoice considerations and display 14
• Create invoices 31
• Send invoices by email 20
• Manage payment reminders 17
• Print invoices 25
• List and search invoices 18
• Edit and delete invoices 12
• Invoicing a membership fee or an item: what's the difference? 45
• Automatic reminders for e-mail invoices 17
• Keeping the accounts with the general ledger 19
• Manage family discounts 15
• Import accounts from Excel 36
• Carry an overpayment over to the next invoice 15
• How invoice dates are calculated 40
• Annuler une facture ou une ligne déjà comptabilisée 23
• Transit accounts for online payments 37
• Cancel a reminder and go back to the original invoice 22
• Invoicing guests (non-member hours) for the season 8

• List of bank payments 17
• Processing via bank files 15
• Process a manual payment 20

• Process installments 26

• Managing bookings in the schedule 56
• Configure and use open matches 22
• Manage the set times 19
• Create a promo code and use it 33
• Refund a fixed-hour session that was released and taken again 10
• Moving a booking and creating a recurrence in the schedule 27
• Creating and managing recurrences 22
• The weekly view and the all-sports view 18
• The cash journal and the history of a booking 25
• Manage cash register prices 17
• Offering items with a booking 29
• Deleted bookings and deletion records 17
• Replace a player on a fixed hour 11
• A fixed hour cannot be added: nothing is displayed 18

• Manage automatic emails 30
• Sending bulk emails 14
• Manage messages 31
• History of sent emails 17
• Writing an e-mail with the editor 22
• Birthday and inactive member e-mails 18

• Manage challenge tournaments 13

• Enable partner search 29

• The statistics dashboard 15
• Invoicing bookings from the statistics 6

• Access the program 32
• Booking by a member 43

• Creating and configuring a lesson 25
• Sign up for a tennis lesson 18
• Managing registrations (administrator) 23
• Managing groups and the schedule 17
• Tennis lesson invoicing 21
• Invoicing check and Youth and Sport export 11

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 10
• Adding and editing an employee 21
• Special cases: minor salary, young people, pensioners, LPP 12
• Running the monthly payroll 15
• Entering a compensated absence (army, maternity, illness, accident) 9
• The 13th salary and holidays for hourly employees 13
• Paying salaries and reconciling them with the bank 11
• Correcting an approved payslip 12
• Salary certificates and annual lists 9

You'll find all the questions about booking without an account

• How can I book if I don't have an account 846
• Where can I find available courts in my area? 116
• How can I edit/cancel my booking if I don't have an account? 140