All questions related to your profile and managing it

• How can I change my password? 413
• I play in several clubs, can I have a single login? 254
• I have a single account across several clubs, how do I choose which club to display? 198
• A family member wants to become a member, can I add them? 148
• How do I book for a family member? 8
• I've lost my password. How can I recover it? 233
• How do I change my profile photo and information? 12
• I have several accounts: how do I merge them into a single login? 14
• How do I change the site language? 16
• How do I set my personal access code? 36
• My data: download, leave the club, delete my account 44
• How do I become a club member online? 10

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 150
• Why are some cells pink on the board? 375
• How can I make a booking 935
• How can I book with a guest? 246
• How can I edit a booking? 195
• How can I delete a booking? 289
• All courts are occupied. Can I join the waiting list? 78
• What payment methods are available to me for a booking? 101
• How to create an open booking 43
• How to join an open match 30
• Where can I find the court access code (door code)? 34
• How do I withdraw from an open match? 17
• How do I view my booking history? 9
• How do I see the weekly schedule? 16
• How do I find and book at another club? 13

How do I register for a camp or a school?

• Sign up for a tennis lesson 103

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 13
• How do I pay for a booking with my wallet? 16
• How do I split the payment with my partner? 11
• How do I use my restaurant vouchers? 36
• How do I view and pay my invoices? 12
• How do I download my certificates? 15
• How do I send money from my wallet to another member? 9

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 20
• How do I join my club's WhatsApp groups? 17
• How do I take part in the Défi-Plugin (challenge tournament)? 23
• Défi-Plugin: I played without creating the match, how do I enter the score? 11

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 41
• How do I turn on dark mode? 15
• How do I install the Plugin.ch mobile app? 33
• How do I choose the notifications I receive on my phone? 19
• Where can I find the messages sent by my club? 22

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 42
• The administration home page 44

• Manage access 65
• Manage membership cards 36
• Manage clubhouse 21
• Manage restaurant credit 16
• Manage email sending 14
• Manage invoicing 28
• Manage member groups 19
• Manage registrations 22
• Manage special days 24
• Manage offers 33
• Manage online payments 17
• Manage billing regions 16
• Manage the club manager 17
• Manage challenge tournaments 16
• Manage RFID validation 51
• Manage general settings 23
• Setting up the accounts (general ledger) 23
• Configure EBICS: connect Plugin.ch to your bank 37
• Gate access log 22
• Manage multiple buildings 25

• Create a new court 25
• Manage court groups 34
• Manage booking periods 35
• Manage court usage 33
• List, edit, or delete a court 19
• Manage sports 21
• Close courts 14

• Create a new season 22
• Edit or delete a season 24
• Open the winter season by copying last season 8
• Link a sport to a season 13

• Manage recurrence authorizations 24
• Manage restrictions 22
• Manage subscription type 41
• Create booking prices: per session or per season 10
• Check rates with the rate grid 22
• Manage non-member and pay-as-you-go deductions 16
• Booking without a subscription: the guest subscription 12

• Create an item 40
• Assign an item to a member 22
• Edit or delete an item 22
• Delete an item assigned to a member 11
• Import linked items from Excel 9

• Display the member list 33
• Create a new member 42
• View a member's detailed information 25
• Display a member's operational data 12
• Manage member subscriptions 14
• Import member data 14
• Print member cards 22
• Print and export the member list 14
• Charge an item to a member or a group 16
• Link a member to a group 26
• Edit and delete a member 19
• Search for a member 14
• Managing duplicates: merging two profiles 39
• Managing units to be deducted: personalised hours and non-members 9
• Manage Swiss Tennis licenses 14
• Topping up a member's wallet 13
• Find and reactivate a removed member 7
• Issue a certificate for a member 15
• Managing families 18
• Handling erasure requests (GDPR) 20

• Add a new sponsor 21
• Invoice sponsors 24
• Re-invoice sponsors 12

• Assign and remove a role 22
• Roles and access: create and edit a role 32

• Gérer son école de tennis : la marche à suivre 16
• Activating the Lessons module 52
• Creating lesson items 29
• Create, edit, and delete a lesson 18
• Manage lesson groups 20
• Manage lesson enrollments 31
• Prerequisite 57
• Invoice and reminder texts 20
• Teachers' schedule 37
• Grouped payments of registrations (basket) 11
• Change the rate of a registration 10
• Copy a lesson for the next season 31
• Changements en cours de saison 24
• Cancel or make up a lesson 17
• Ce que fait le prof 18
• Prix, membres et non-membres 15
• Paiement en ligne et facturation 17
• N° AVS et export Jeunesse et Sport 17
• Questions fréquentes sur les cours 9
• Résoudre les conflits de planning 9
• Proposer des créneaux de préférence 19
• Placer les élèves automatiquement 14
• Envoyer son planning à un professeur 13
• Préparer le planning de la semaine 6
• Reprendre les groupes de la saison passée 10

• Complete management of equipment rental 36

• Find old invoice groups (archives) 22
• Invoice considerations and display 15
• Create invoices 31
• Send invoices by email 20
• Manage payment reminders 17
• Print invoices 26
• List and search invoices 18
• Edit and delete invoices 12
• Invoicing a membership fee or an item: what's the difference? 46
• Automatic reminders for e-mail invoices 17
• Keeping the accounts with the general ledger 20
• Manage family discounts 16
• Import accounts from Excel 37
• Carry an overpayment over to the next invoice 15
• How invoice dates are calculated 40
• Annuler une facture ou une ligne déjà comptabilisée 23
• Transit accounts for online payments 38
• Cancel a reminder and go back to the original invoice 26
• Invoicing guests (non-member hours) for the season 8

• List of bank payments 17
• Processing via bank files 15
• Process a manual payment 21

• Process installments 27

• Managing bookings in the schedule 56
• Configure and use open matches 23
• Manage the set times 21
• Create a promo code and use it 36
• Refund a fixed-hour session that was released and taken again 10
• Moving a booking and creating a recurrence in the schedule 27
• Creating and managing recurrences 23
• The weekly view and the all-sports view 18
• The cash journal and the history of a booking 26
• Manage cash register prices 18
• Offering items with a booking 30
• Deleted bookings and deletion records 17
• Replace a player on a fixed hour 11
• A fixed hour cannot be added: nothing is displayed 18

• Manage automatic emails 30
• Sending bulk emails 18
• Manage messages 39
• History of sent emails 17
• Writing an e-mail with the editor 23
• Birthday and inactive member e-mails 19

• Manage challenge tournaments 14

• Enable partner search 29

• The statistics dashboard 15
• Invoicing bookings from the statistics 6

• Access the program 33
• Booking by a member 43

• Creating and configuring a lesson 25
• Sign up for a tennis lesson 19
• Managing registrations (administrator) 23
• Managing groups and the schedule 17
• Tennis lesson invoicing 21
• Invoicing check and Youth and Sport export 11

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 10
• Adding and editing an employee 21
• Special cases: minor salary, young people, pensioners, LPP 16
• Running the monthly payroll 16
• Entering a compensated absence (army, maternity, illness, accident) 9
• The 13th salary and holidays for hourly employees 14
• Paying salaries and reconciling them with the bank 13
• Correcting an approved payslip 13
• Salary certificates and annual lists 9

You'll find all the questions about booking without an account

• How can I book if I don't have an account 846
• Where can I find available courts in my area? 120
• How can I edit/cancel my booking if I don't have an account? 140